eBay down for August scheduled maintenance – lessons learnt on Twitter

In a previous post I mentioned how Twitter is being used by people to monitor the availability of web services, and for web services themselves to communicate with its users when their primary channels (website, mobile app, etc) are unavailable. See: BBC website goes offline – Twitter community all a flapper.

Today was another example of such a need for Twitter, however in this instance, the web service got it a little wrong.

Why multiple channels of communication are here to stay… and why it’s a good thing

A short post about the value of mulitple communication channels. Normally, duplication of information is a bad thing and poor use of multiple communication channels sometimes does that. If you have well defined audiences for each channel however, that’s not a problem. But, this post isn’t about that, it’s about how useful they are when things go wrong!